Cancellation & Rescheduling Policy

Nevtis Corp
1525 E Ontario Ave Suite 100
Corona, California 92881
United States

Email: [email protected]
Phone: (872) 206-3109
Website: Visit Nevtis

Appointments may be requested through:

• Our Website
• Telephone
• Email
• Customer Support

Appointment requests are subject to technician availability, service area coverage, and scheduling capacity. An appointment is confirmed only after Nevtis sends a confirmation.

If you need to cancel, let us know as soon as reasonably possible. Early notice may allow another customer to use the appointment time and helps us coordinate technician schedules.

Customers may cancel by:

• Calling our office
• Emailing our support team
• Responding to appointment communications where applicable

You may ask to reschedule, subject to technician availability. We will make reasonable efforts to meet your preferred date and time, but cannot guarantee availability.

An appointment may be considered missed if:

• The technician cannot access the service location.
• The customer is unavailable during the agreed service window.
• Required authorization is unavailable.
• Equipment is not available for inspection.
• Unsafe working conditions prevent service.

Repeated missed appointments may affect future scheduling priority.

While we strive to arrive within the scheduled service window, delays may occur due to:

• Traffic conditions
• Weather
• Emergency service calls
• Equipment availability
• Customer emergencies
• Unexpected repair durations
• Safety considerations

If significant delays occur, we will make reasonable efforts to notify affected customers.

Customers are responsible for:

• Providing accurate contact information
• Providing accurate service addresses
• Ensuring safe access to equipment
• Ensuring an authorized representative is available if required
• Providing access to electrical power where necessary
• Securing confidential documents before service

Failure to meet these responsibilities may require the appointment to be rescheduled.

Appointments are subject to:

• Technician availability
• Geographic coverage
• Business hours
• Parts availability
• Weather conditions
• Safety considerations
• Operational requirements

Nevtis may reschedule appointments when needed to maintain safe and efficient operations.

Certain unforeseen circumstances may require appointments to be postponed or rescheduled, including:

• Severe weather
• Natural disasters
• Public emergencies
• Utility outages
• Technician illness
• Vehicle breakdowns
• Supply chain interruptions
• Circumstances beyond our reasonable control

We will work with customers to arrange the next available appointment whenever possible.

Business customers with multiple devices or enterprise service agreements may have separate scheduling procedures outlined within their service agreements. Where applicable, those agreements will govern appointment scheduling.

Nevtis may decline, postpone, or stop a service if:

• Unsafe working conditions exist
• Equipment presents safety hazards
• False information was provided
• Customer conduct is abusive or threatening
• Applicable laws or regulations prevent service
• Required access cannot be obtained

Nevtis may revise this Cancellation & Rescheduling Policy from time to time. Changes take effect upon publication on our Website unless otherwise required by applicable law.

Questions regarding this policy may be directed to:

Nevtis Corp
1525 E Ontario Ave Suite 100
Corona, California 92881
United States

Email: [email protected]
Phone: (872) 206-3109
Website: Visit Nevtis